HUTCH : "Wherever Hutch is... its trouble follows!"

Man! What a horrible experience at the Hutch Showroom. No organised approach at all. When the customers are trickling in, there are only 2 Cust. reps attending instead of standard 5. "Lunch break saar" is the response that I got. And my anger flared when a foriegner walked in, without taking a token, approached for the service. To add to my fury, he wasted around 30 minutes of mine as he was being serviced instead of me!
God. after the supposedly 5-10 minutes of wait, as suggested to me (but my watched showed 30 precious minutes of my life passed by in a horrible wait), I was finally presented with a plastic yet pleasant smile and a willingness to help. But but but.... Can these people manage things without screwing up? Apparently they were running short of good SIMS! Imagine Hutch Showroom has loads of defaulty SIM! Its raining hard, I desperately need my connection and the CSR irked me by saying, "Sir, Could you please go to the Sec-bad Hutch shop and take a SIM there?" I blatantly refused stating, I need the connection now and lo... magically a SIM appeared which seemed to work!

Then I had to wait for horrible 10 more minutes to pay my bill, although I was the only person waiting to pay. Why? The officer is in the Loo! Are there no substitutes?

My demand for a Feedback form went and hit the wall instead of anybody's ears as there are no feedback forms available. I wonder if they even created a feedback form?

I sincerely want to withdraw the services offered by HUTCH as :

1. Regular disconnection due to poor network services
2. Extremely poor customer service provided. Walk inside the showroom and be welcomed by the Horrible long waits. Question: Why do the CSR take such long to resolve each query? Efficiency vs Effectiveness
3. No coordination between the customer Care and Hutch Shops (Rules change from place to place)

I am wondering if we should ban Hutch completely for taking its customers for granted and providing such poor service.

If we continue to have the "Chalta Hai" attitude, guys, be prepared for conitunued bad services from these service providers, who suck the hard earned money out of you, to return back endless waits, tortures andbad bad care.

What does Hutch has to say on this?